Délifrance (UK) Ltd: Careers case study
Natalie Parker, Technical Account Manager: "It's a great job and I'm always learning!"
Qualification: BSc (Hons) Food & Nutrition - Sheffield Hallam University
Q: What does an average day involve?
A: Every day is different! As a Technical Account Manager my team deals with the
day-to-day requirements of our customers throughout the UK & Europe. This
involves travelling between the different sites and customers for visits,
quality panels and new product development work amongst other things.
Q: What was your career path to your job?
A: I started with Délifrance as a Technical Services Assistant within a week of
finishing my degree. This role involved answering general technical enquiries
and specification work. I was later promoted to Assistant Technical Services
Manager which increased my direct contact with customers. Following a large
acquisition, I was made a Technical Account Manager responsible for several
Q: What is the best thing about your job?
A: The variety of customers and production sites that I am involved with. I
enjoy the interaction with customers and nothing makes me prouder than seeing a
product I've worked on launched and on supermarket shelves.
Q: What advice would you give to someone thinking of pursuing this career?
A: There is more to the food industry than meets the eye. When I started my
degree I didn't know which direction in the food industry I wanted to take.
studying for a few years, and a year working on an industrial placement, I
that technical was 'my thing'. I would advise students not to specialise too
early in your course - I chose a food general course which gave me options to
specialise in the final years.
Q: Where do you see yourself in five years time?
A: Definitely still working within the food industry in a technical role. I love
it! It's a great job and I am always learning every day.
Q: What is your favourite meal?
A: By far the hardest question...dinner at the only 3* Michelin restaurant in
Rome, or any meal that contains peas.
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Last reviewed: 15 Mar 2011