Working at FDF
Current job vacancies at the FDF.
Our organisation
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Current job vacancies
IT Systems Support
Job Type: Full time, Permanent
Location: Central London (Bloomsbury)
Salary: Competitive
The Role
Working with guidance from the IT Manager, the IT Systems Support role is to
maintain and
support the IT systems in place at the FDF, FDF Scotland (FDFS) and office
members at 10
Bloomsbury Way, London. This includes 1st to 3rd line support on laptops,
servers, network
infrastructure, Citrix Virtual infrastructure, office AV, photocopiers,
telephony and mobile devices that
are used both on and offsite. In addition to maintaining the IT infrastructure,
the position has
responsibility for the FDF's IT Helpdesk, user documentation and
video-conferencing/webinar events.
As IT Systems Support, some of your responsibilities will include:
IT Helpdesk
- Be the first point of call for FDF IT support, escalating to FDF's IT Manager
when
necessary
- Provide IT support to all users of the Citrix virtualised desktop infrastructure
including
escalation to 3rd party support
- Provide IT inductions for new starters and provide training in the use of FDF IT
systems
- Offer hands-on training to both new and existing members of staff on hardware
and software
in use at FDF
- Ensure SLAs are enforced using helpdesk reports and the category system
System Administration
- Setup, configure, install and maintain laptops, monitors and any tablet devices
- Prepare and install new laptops / end user hardware
- Maintain and patch the mobile devices using Maas360 Mobile Device Management
- Install, maintain and troubleshoot networked multifunctional devices. This also
includes
administration of the printer management agent, PaperCut, to track and release
print jobs
Meetings, Remote Meetings and Conference Solutions
- Responsible for preparing and delivering webinars using GoToWebinar and
LiveWebinar
platforms
- Provide remote meeting equipment setup and training for both tele and video
conferencing.
This includes GoToMeeting, WebEx, Skype for Business, Microsoft Teams and BT
Meet Me
- Promote the use of remote meeting software, offering training and demonstration
of the
latest features and technology on offer to staff and office members
- Ensure equipment is set up correctly in FDF meeting rooms and support meetings
and
events onsite
IT Asset Management and Documentation
- Update and continue to enhance the FDF IT Asset Database, provide essential
reports on
assets that are offsite, owned by office members and have upcoming warranty
expirations
- Create and manage IT user forms to follow procedures such as equipment hire, new
starters
and IT charge forms
- Write and maintain user guides and other documentation
- Manage software licence subscriptions which are overseen by the IT Manager
The Team
Corporate Services support all internal customers (our staff) within FDF. We are
a central
service, providing support to our colleagues on our specialist remits and are
approachable, on-hand
and on-site to provide the best service we possibly can, to help our staff work
efficiently and
effectively.
Requirements
- Significant IT support experience on 1st-3rd line tasks
- Appropriate level of skills and familiarity with Microsoft Office 2016/ Office
365, Windows
7/10
- Administrator tasks in a server operating system (Server 2008-2016), including
Active
Directory, Azure Active Directory, Exchange Online, Microsoft Teams and Group
Policy
- Support and administration of Citrix Zen App / Zen Desktop and business
telephone systems
(pref Mitel)
- Understanding of networks with the ability to troubleshoot and resolve issues
- Experience in a desktop support environment within a small IT team
- Apple Mac experience
- Previous experience of delivering webinars / remote meetings
- Knowledge of cloud based technologies
- A team worker with good communication skills and ability to support users of
varying IT
levels
How to Apply
We'd love to hear from you, if you think your experience and skillset are suited
to the role.
Have a look at the full job description here
Please send us your CV, covering letter and salary expectations, illustrating
why you'd be a great
candidate to Recruitment@fdf.org.uk.
View our
recruitment privacy notice
Closing Date: 17 July 2020, 5:30pm
FDF operates as an equal opportunities employer and we welcome all applications
regardless of
gender, marital status, sexual orientation, pregnancy, race, colour, ethnic
origin, nationality,
religion/beliefs, disability and age.
More about working for FDF
Our organisation
Our benefits
Our workplace
View
our recruitment privacy notice
Our organisation
We're the Food and Drink Federation (FDF) - the voice of the UK food and drink
industry: the largest manufacturing sector in the country. We help our members
operate in a highly regulated marketplace to maximise their competitiveness and
profitability. Our job is to communicate our industry's values and concerns to
Government, regulators, consumers and the media. We also work in partnership
with
key players in the food supply chain to ensure our food is safe, affordable and
nutritious.
Our benefits
FDF is a great place to work where we take wellbeing seriously and have a great
benefits package to match, offering a pension scheme, life insurance, 25 days
holiday, private healthcare, leisure travel insurance, gym subsidy,
interest-free
season ticket loan and cycle-to-work scheme.
View our staff benefits »
Our workplace
We're based in the heart of central London in a modern, bright open-plan office.
We have a friendly work culture with great break-out spaces, quiet booths and
opportunities for flexible-working. Our 'Feel Good for Life' team regularly
organises events and activities to promote positive health and wellbeing.
View
our recruitment privacy notice »
FDF operates as an equal opportunities employer and we welcome all applications
regardless of gender, marital status, sexual orientation, pregnancy, race,
colour, ethnic origin,
nationality, religion/beliefs, disability and age.
Last reviewed: 01 Jul 2020