Opportunity to help improve the producer experience of the pEPR Financial Services Supplier Journey

Opportunity to help improve the producer experience of the pEPR Financial Services Supplier Journey

Defra are inviting selected producer types to participate in a research study to help them improve the user end-to-end experience of the Financial Services Supplier (FSS) journey in the Extended Producer Responsibility service, including associated email content and documentation.

Specifically producers are sought from the following groups:

1.            Approved person(s) from organisations with subsidiaries

2.            Finance or Accounts Payable team members from organisations with subsidiaries

3.            Approved person(s) from organisations without subsidiaries

4.            Finance or Accounts Payable users from organisations without subsidiaries

This is a moderated research study conducted via MS Teams. Each session will last approximately one hour and will involve a combination of content and usability testing. The time period for the user sessions runs until Thursday 24th July 2025.

If you are available, please reply to Sophie Werkshagen Research Operations Panel Manager in the Circular Economy Directorate with your availability and what sort of profile you fall into (in terms of the above producer groups). Defra will then be in touch to arrange a suitable time for your session.