The FDF is a member organisation. We represent, promote, protect and further the common interests and welfare of our members in the UK food and drink industry. We do this by helping our members operate in an appropriately regulated marketplace, communicating our industry's values and concerns and working with key players in the food chain to ensure food safety and consumer trust.
We provide information about our work and industry on our main website www.fdf.org.uk and other FDF website services (our “Site”).
The FDF is the data controller of any personal information obtained from you when you use our services. We are committed to protecting and respecting the privacy of that information. This policy explains what we may collect, how we use any information we obtain from you and your rights in relation to that information.
Please also read our Terms and conditions that tells you the terms on which you may make use of our Site.
In this policy:
- What does this policy cover?
- What sort of information does the FDF collect?
- How and why do FDF use your information?
- Legal compliance
- How do we protect and store your information?
- How long do we will keep your information?
- How do we share your information with others?
- Links to Third Party Sites
- Your rights
- Change to the policy
- Contact the FDF
- Contacting the data protection regulator
We want you to know what information we may obtain about you when you use Our Site or any of our services:
- when you browse our Site.
- when you register with us on our Site and request information from us.
- when you register, or attend, any of our events and are provided with an FDF Account.
- when as a result of your relationship with us, you are provided with an FDF Account.
- when you enter our FDF Awards, competition or survey.
- when your company becomes a member of the FDF and you register with our Site as an individual and are provided with a FDF Account.
We want to be able to provide you with a great experience when using our Site and protect your privacy and rights in doing this. We do this by collecting information about how you use our services.
When you browse our Site we want to know more about what you might be interested in and provide you with the best possible service. We do this by collecting details of your visits to our Site. These details may include what browser you are using and any particular web pages you are browsing, any resources that you access, the way in which you use our Site and the time spent on our Site.
If you are an FDF Account holder you might additionally be provided with access to a secure part of our website or members' area. When you browse the main site and the secure, members' area we will collect details about your visits in the same way as above but identifiable to your FDF Account details. We may also collect and process the following additional information about you:
- Information that you provide by registering with us: your name, title, job title, email address, contact number(s), company name, company address, post code, professional areas of interests and work areas;
- Information when you subscribe to specific online newsletter services or alerts, participate in surveys or consultations and when you respond to requests or provide us with feedback;
- Information if you contact us that we may use to deal with your query, we may keep a record of that correspondence and your contact details;
FDF Account holders who are members because their company is a FDF member, will be provided with access to a secure part of our website, our FDF members' area. We will collect the same information about you as any other FDF Account holder as above and in addition any identifiable information about how you use your membership services. A list of all FDF Account holders at the same member company is available to that company and those Account holders.
If we are providing a specific service for you, we may be collecting other information such as information that is required to provide you with all our FDF membership services.
We use information that we collect for the following legitimate interests as part of running our services as a member organisation, which does not materially impact your rights, freedom or interests:
- To respond to your enquiries and contact you about changes regarding our Site and any new services that has been developed.
- To ensure that content from our Site is presented in the most effective manner for you and for your computer or device;
- To better understand your needs and to improve our Site.
- To administer your FDF Account and/or membership with us, including keeping our FDF Account holders and membership records up to date.
- To complete your online booking for our events or training courses.
- To provide you with login details for “My Account” if you are an FDF Account holder
- To provide you with the Site, content and services, such as newsletters and alerts based on your preferences that you selected when registering or email alerts you have selected through the “My Account” section of the Site or that you have asked us to add you to.
If you are a member using our Site, we automatically provide you with certain alert services including our Monthly Highlights Newsletter, Incident alerts, The Week Ahead, Benefits and Insights Newsletter, events newsletter and our alert for general important information for comment across the membership.
When you subscribe for one of our email newsletter or alert services, the emails you receive from us includes a hyperlink or a description of how to remove yourself from further emails or you can unsubscribe at any time from the 'Settings' Section of the Site - also know as the 'Preferences' area. In this part of the Site, you can change your preferences and details. If you have any issues with this, please contact us at firstname.lastname@example.org .
We would like to send you information about new services and products of ours or our members which may be of interest to you.
We will ask about your areas of interest and tailor our marketing information on this basis of your consent. You can also provide us with your preferred method of contact, phone, post and/or email. If you have given your consent, you can change your preferences at any time. We will stop sending you information that you have told us that you aren't interested in.
We will also use your information, and may share it with other third parties, where we are required to do so by law, and for the exercise or defence of legal claims.
Once we receive your information, we use strict procedures and security measures to prevent unauthorised access and to keep your information safe.
If you have a FDF Account you will be issued with login details to access our services. For your security, your password will be kept in an encrypted format. You should keep your login details safe and secure and they shouldn't be shared with others.
The information that we collect from you is stored on information technology systems located in the European Economic Area (EEA) which are operated by our third party service providers under our instruction and control. If our service providers transfer any information, it will be done with relevant protection in place and only with our agreement.
When purchasing a place at one of our events or training courses on our Site, we will process your information for the purpose of completing your order. However, your payment details are purely collected by our payment provider. We do not collect or store personal credit card information ourselves on any of our systems.
We will not retain your personal information for longer than is necessary. We will endeavour to keep your information accurate and up to date.
The information that we hold in connection with your FDF Account and/or membership will be retained as long as you hold an FDF Account or are a Member. Information with respect to individual FDF Accounts will generally be stored no longer than six years following termination of the Account and then only as aggregated, anonymous statistical information.
We may hold information for an additional period if we need to by law or for the exercise or defence of legal claims.
We sometimes engage trusted third parties to perform services for us, including in connection with the Site, or for the purposes of projects agreed by FDF committees, that require us to disclose personally identifiable Information to them. If we make any such disclosure, we require those parties to keep the information confidential, secure and only use it to perform their services to us.
We may also disclose your personal information to third parties:
- If, in the future, we reorganise or transfer all or part of our business; in which case, we may need to disclose your information to new entities or third parties through which our business will be carried out.
- If we are under a duty to do so in order to comply with any legal obligation.
- If it is necessary for the purpose of, or in connection with, the exercise or defence of any legal claims.
Other than this we will not share your information with any other third party or person and we will never sell your information to any third parties.
Under confidentiality agreements, we may disclose aggregated, anonymous statistical information in order to describe our services to prospective members, key stakeholders and other third parties for other lawful purposes.
If we stop using the third party services, any of your information held by them will be disposed of or anonymised in line with FDF's policies.
If you receive information via the password-protected members only area and/or sent via email alerts from our Site you should treat that as confidential to FDF members and FDF Account holders only.
Unless permission has been given by the FDF as set out in the Terms and conditions no information or documents from the password protected members area should be passed in any form to individuals or organisations that are not FDF members or have not explicitly be granted access to the information.
You are entitled to access the information we hold about you. You have the right to contact us to request a copy of the personal information that we hold, to change it, correct it, delete it or object to us processing it. Please do so by contacting us at email@example.com – to protect the confidentiality of your information you may be asked to provide us with proof of your identity.
If you have a FDF Account, you have the right to amend your details yourself at any time. You can also change your marketing preferences and subscribe or unsubscribe from any alerts or newsletters on our Site via the “Settings” section of the FDF Dashboard of the Site or you can tell us to correct or change any of your preferences on your behalf by contacting firstname.lastname@example.org.
Company Registration Information
Food and Drink Federation
10 Bloomsbury Way
London, WC1A 2SL
Registration number: 210572
VAT number: 761253541
Data protection registration number: Z5059917
If you feel your data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner's Office, www.ico.org.uk/concerns.