Part of Compass Group UK&I, Levy UK + Ireland has introduced Tap + Go, the European first-to-market frictionless customer experience for stadia, with Leicester City’s King Power Stadium the first to benefit from the innovation. Partnering with global autonomous retail experts, AiFi, Compass have created an enhanced, streamlined customer matchday refreshment journey to its fans at King Power Stadium.
This landmark innovation has enabled matchday fans to experience the future of food and drink purchases, without having to pay at a till, paving the way for a new class of guest experience across Levy-operated venues. Guests simply need to tap a payment card upon entry, pick up their items and walk out. Resulting in a 73% reduction in the customer journey time, an increased basket spend of 19% and complete elimination of till points.
This technology has created a repeatable blueprint to scale with the aim to expand the frictionless bar solution throughout the Levy estate, as well as the wider business.
The Digital transformation award 2023 was sponsored by KPMG
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